Westbound Bank
Business BankingPersonal BankingLendingServicesAbout UsContact

Rev. 06/2013


FACTSWHAT DOES WESTBOUND BANK DO WITH YOUR PERSONAL INFORMATION?
Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and account balances
  • Payment history and transaction or loss history
  • credit history and checking account information
When you are no longer our customer, we continue to share your information as described in this notice.
How?All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Westbound Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes Westbound Bank share?Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes—
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
 
Yes
No
For our affiliates’ everyday business purposes—
information about your transactions and experiences
No
We don't share
For our affiliates' everyday business purposes—
information about your creditworthiness
No
We don't share
For nonaffiliates to market to you
 
No
We don't share
Questions?Call 713-554-7615 or go to westboundbank.com
What we do
How does Westbound Bank protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Westbound Bank collect my personal information?We collect your personal information, for example, when you
  • open an account 
  • apply for a loan
  • use your credit or debit card
  • make a deposit or withdrawals fro your account
  • make a wire transfer  
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?Federal law gives you the right to limit only
  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Definitions
AffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies.
  • Westbound Bank has no affiliates.
NonaffiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Westbound Bank does not share with nonaffiliates so they can market to you.
Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing parners include TIB-The Independent Bankers Bank, only if you apply for a Westbound Bank Credit Card.
Other important information

HOW TO FILE A COMPLAINT

Westbound Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against Westbound Bank should contact the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

IN PERSON or U.S. MAIL:
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294
E-mail:
consumer.complaints@dob.texas.gov
 
TELEPHONE NUMBER:
1-877-276-5554 (toll free)

FAX NUMBER:
512-475-1313
WEBSITE: www.banking.state.tx.us.

Notify Us of Inaccurate Information We Report to Consumer Reporting Agencies. Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy (ies) should be sent to us at the following address: Westbound Bank 655 West Grand Parkway South Katy, Texas 77494.
 

Back to Top